Returns Policy
Dear customer, Thank you very much for ordering from veauldress, we hope you are satisfied with your purchase. We understand that sometimes items may not meet your expectations or suit your requirements, so we have established a hassle-free return policy to ensure you have a pleasant shopping experience.
Upon receipt of the item, please inspect it properly and try it on as soon as possible, do not remove the tags, alter or wash the garment. If you are not satisfied with your order or the product is faulty, we accept returns within 7 days from the date of shipment. You can contact our customer support team at assistance:contact@veauldress.com
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
We recommend using a trackable shipping method to ensure the safe return of the item. We will not be responsible for any lost or damaged packages during the return transit.
Shipping
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
We offer a variety of shipping options to suit your needs. Shipping options and estimated delivery times will be displayed at checkout.
Standard Shipping: Our standard shipping options typically take 13-15 business days, and expedited shipping orders are expected to arrive in 9-12 business days.
International expedited shipping times may vary depending on destination time.
From time to time, we may offer free shipping promotions. Please refer to our website or promotional materials for more details on orders and applicable regions.
